Privacy Policy

1. Introduction

Reyes Carpet Cleaning Inc. ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website reyescarpetcleaninginc.com or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.

2. Information We Collect

We collect information you provide directly to us when you:

• Fill out a contact form or request a free estimate
• Call or email us
• Subscribe to updates (if available)
• Interact with our website

This information may include your name, phone number, email address, home address, service preferences, and any messages you send us.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Google Analytics 4: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as your IP address, browser type, device type, pages visited, and time spent on the site. This data helps us improve our services and user experience. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

Essential Cookies: These are necessary for the website to function properly (e.g., cookie consent preference).

Analytics Cookies: These help us understand how visitors interact with our website (e.g., Google Analytics).

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes
• Schedule and perform cleaning services
• Communicate with you about appointments
• Send follow-up messages and satisfaction surveys
• Improve our website and services
• Comply with legal obligations

5. Third-Party Services

We use trusted third-party services to operate our website and business:

• Formspree: For processing contact form submissions. View their privacy policy.
• Google Analytics: For website traffic analysis. View Google's privacy policy.
• Google Maps: For displaying our location and service areas. View Google's privacy policy.
• Font Awesome: For icons (loaded from CDN). View their privacy policy.
• Cloudflare: For CDN delivery of libraries. View their privacy policy.

These third parties have their own privacy policies. We encourage you to review them.

6. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist us in operating our business (e.g., form processing)
• Legal authorities if required by law or to protect our rights

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions are typically retained for up to 2 years for customer service purposes.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Opt-Out: Opt out of Google Analytics tracking (see Section 3)

To exercise any of these rights, contact us using the information below.

10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us:

• Email: reyescarpetcleaning2@gmail.com
• Phone: (678) 895-7340
• Address: 81 Moriah Woods Dr, Auburn, GA 30011